FAQ's

How to Choose the Right Bracelet Size

*Your bracelet size is not the same as your wrist size*

You can measure a bracelet you already own, or use a soft measuring tape to determine your wrist’s size. Alternatively, use a ribbon or strip of paper to drape around your wrist then simply lay flat and measure to determine your wrist’s size. When you have used one of these methods to calculate your wrist size add ½ – 1 inch (1.5cm – 2.5cm) depending on how snug or loose you would like your bracelet to fit. Use this final measurement to select the ideal size bracelet.

If your preferred size is not listed, please contact me so we can discuss your requirements in more detail.

 

What is 14k Gold/Rose Gold Fill?

"Gold/Rose Gold filled" is the best alternative to solid gold and has 100 times more gold than gold plate. Gold fill comprises a solid layer of gold (14k) permanently bonded to a base metal. It is very hard wearing and with normal wear the gold will not peel or flake, unlike gold plate.

 

When Will My Order Ship?

Most items are made to order and will be shipped within 2-3 days of ordering.

For UK orders; your jewellery will be shipped with Royal Mail "1st Class Signed For" - please note that a signature will be required upon delivery.

International orders (outside the UK) will be sent with a Tracked & Signed service (standard shipping is Free when you spend £100.00) with delivery between 5-10 working days - Please note that there may be shipping delays due to the current pandemic.


Returns & Refunds

We want you to love your jewellery but if for any reason you wish to return it we will provide a refund.

Please contact us within 14 days of receipt and return the item within 21 days, unworn, undamaged and in the original packaging.

Please ensure that the parcel is adequately protected and we would suggest that tracked/recorded postage is used as we cannot be held liable for items lost in the post.

If you are returning an item from outside the UK, you will need to complete a Customs Declaration form. It is important that the form is marked as "Returned Item/Returned to Vendor" to avoid customs fees being charged when entering the UK. Any customs charges incurred due to the Customs Declaration being incorrectly filled out will be deducted from the refund.

We are unable to refund original postage costs.

 

Custom & Personal Orders

We are unable to accept returns if the item purchased is a custom order.

A custom order is any item that has been designed especially for you, to your own requirements or where an existing product is modified beyond the options in the original listing.

As these items are made to your exact specifications, we are unable to refund, cancel or exchange these orders, unless faulty.

 

How to Care for Your Jewellery

We want your jewellery to remain as special to you as the day you bought it. To maintain the quality of your new Saturnalia jewellery, please:

* Do not wear it to the swimming pool, spa, or the beach 
* Remove when sleeping, exercising, gardening or doing other physically strenuous activities
* Avoid contact with perfumes, body oils, and other chemicals, including household cleaners.
* Do not use chemical jewelry cleaners
* Gently polish with a soft, lint-free cloth.
* Store your jewellery in a cool dry place away from direct sunlight

* Ethiopian Opals require special care to maintain their fire & flash - see below

 

How to Care for Ethiopian Opal Jewellery

Ethiopian Opals are "hydrophane", this means that they absorb water and when they do their appearance can change. If the Opals come in contact with water, they may lose their fire temporarily and turn yellow or brown. The fire and colour usually come back once the opals have fully dried, however, this can take a day to a few weeks, depending on how much water they absorbed.

Please note that we cannot accept returns for Ethiopian Opal jewellery on the basis of a change in the Opal's appearance as this is caused by improper care and maintenance of the Opal's hydrophane nature and is not a fault in the Opals themselves.

Read our blog post for further information on proper Ethiopian Opal care.

 

What if I Order the Wrong Size?

If you find that you are not happy with the fit of the bracelet size that you select, you can send it back to me for a resizing. The resizing service is free of charge, however, buyers are required to pay for all return postage costs.

**Please note that should you require an item to be lengthened it can only be resized to the maximum length available on the original listing. If the size you require is longer than the maximum size listed, there may be an addition charge to cover the extra materials used.**

Send me a message and I will give you instructions on where to send the jewellery to for resizing. Please note that all return shipping costs are the responsibility of buyer.